Delivery & Shipping Policy

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This Delivery Policy applies to all orders placed on Yan’s Selection (“we”, “our”, “us”), operated by JAMIE HANDCRAFT.

1. Courier Service

All orders placed on our website are shipped via:

J&T Express Malaysia

We reserve the right to change courier services when necessary to ensure timely and secure delivery.

2. Shipping Coverage

We currently deliver to:

  • West Malaysia

  • East Malaysia (Sabah & Sarawak)

At this time, we do not offer international shipping unless otherwise stated.

3. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak periods (sales campaigns, festive seasons, or unforeseen circumstances), processing may take longer.

Business days exclude Saturdays, Sundays, and public holidays.

4. Estimated Delivery Time

Estimated delivery times are calculated after dispatch, not from order date.

📍 West Malaysia

  • Estimated delivery: 3–5 business days

📍 East Malaysia (Sabah & Sarawak)

  • Estimated delivery: 7–10 business days

Please note that delivery times are estimates only and may vary due to:

  • Courier operational delays

  • Weather conditions

  • Remote area locations

  • Public holidays

  • Peak festive seasons

Yan’s Selection is not responsible for delays caused by the courier once the parcel has been dispatched.

5. Shipping Fees

  • Shipping fees (if applicable) will be clearly displayed at checkout.

  • Any promotional free shipping offers are subject to terms and conditions.

6. Tracking Information

  • Once your order has been shipped, a tracking number will be provided via email or order confirmation page.

  • Customers are responsible for tracking their parcels using the provided tracking number.

7. Delivery Issues & Failed Delivery

Yan’s Selection shall not be held responsible for delivery failures caused by:

  • Incorrect or incomplete shipping address provided by the customer

  • Recipient unavailable at the time of delivery

  • Refusal to accept the parcel

  • Failure to collect the parcel from courier after attempted delivery

Any additional re-delivery or return shipping costs incurred will be borne by the customer.

8. Lost or Damaged Parcels

  • Once the parcel has been handed over to the courier, responsibility lies with the courier service.

  • In the event of a lost or damaged parcel, customers must notify us within 48 hours of receiving (or expected receiving) the parcel.

  • We will assist in liaising with the courier; however, compensation (if any) is subject to courier investigation and approval.

9. Address Accuracy

Customers are responsible for ensuring that:

  • Shipping address is complete and accurate

  • Contact number is valid and reachable

Yan’s Selection will not be liable for delays or losses resulting from incorrect customer-provided information.

10. Policy Updates

We reserve the right to amend this Delivery Policy at any time without prior notice. Any changes will be published on this page and will apply to future orders.

11. Contact Us

For delivery-related inquiries, please contact:

Yan’s Selection
Operated by JAMIE HANDCRAFT
📞 +6010-443 7298
📧 jamiehandcraft@gmail.com